Support
If you need help with LumaBaby AI: Preemie Tracker, email us at support@nicubabytracker.com.
We review every request and follow up by email as quickly as possible.
Frequently Asked Questions
Is this app medical advice?
No. LumaBaby AI is a tracking and support tool only. Always follow guidance from your licensed care team.
Can I share a baby profile with family or nurses?
Yes. Tap the Profile screen to find your baby's sharing code. Anyone with the code can join and see all tracking data in real time.
How do I reset my password?
Tap “Forgot password” on the login screen. You'll receive an email with a reset link that opens directly in the app.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name → Subscriptions, then tap LumaBaby AI to manage or cancel.
How do I delete my account or data?
Email support@nicubabytracker.com with your request and we will process the deletion promptly.
How do I report a bug?
Send details and screenshots to support@nicubabytracker.com. We appreciate the reports and act on them quickly.